Refund & Cancellation Policy

At BeMyGirlfriend.app, we strive to provide the best possible experience. This policy outlines our refund and cancellation procedures to ensure transparency and fairness.

1. Credit Packs & Cancellations

1.1 No Subscriptions to Cancel

BeMyGirlfriend uses one-time credit packs — there are no subscriptions and nothing auto-renews, so there is nothing to cancel. Credits are added to your account instantly on purchase and remain usable for the pack's stated validity period. For any billing question, contact us at support@bemygirlfriend.app.

1.2 Credit Validity

• •Credits are valid only for the validity period stated on the pack you purchased
• •Unused credits expire at the end of the validity period and do not roll over
• •No partial refunds are provided for unused credits once a pack has been used or expired

2. Refund Eligibility

2.1 Eligible for Refund

• •Technical issues that prevent access to paid services, verified by our technical team
• •Duplicate or erroneous charges
• •Service non-delivery due to technical failures on our end
• •Refund requested within 48 hours of purchase if no credits from the pack have been used

2.2 NOT Eligible for Refund

• •Change of mind after service has been accessed or used
• •Dissatisfaction with AI-generated content (as outputs are subjective)
• •Account suspension or termination due to Terms of Service violations
• •Partial usage of a credit pack
• •Requests made after 7 days from the date of purchase

3. Refund Request Process

3.1 How to Request a Refund

1. Email us at support@bemygirlfriend.app
2. Include your registered email address and order/transaction ID
3. Clearly state the reason for your refund request
4. Provide any relevant screenshots or documentation

3.2 Refund Timeline

• •Refund requests must be submitted within 7 days from the date of purchase
• •We will review and respond to your request within 3-5 working days
• •Approved refunds will be processed within 7-10 working days to the original payment method

4. Refund Processing

• •Refunds are credited to the original payment method used for the purchase
• •Credit/Debit card refunds may take 5-7 additional business days to reflect, depending on your bank
• •UPI/Net banking refunds typically process within 3-5 business days

5. Token/Credit Purchases

Purchases of tokens or in-app credits are generally non-refundable once credited to your account. Unused tokens do not expire and can be used at any time.

6. Chargebacks

If you initiate a chargeback with your bank without first contacting us, your account may be suspended. We encourage you to reach out to us directly to resolve any billing issues amicably.

7. Contact for Refund Queries